Support

Email support@flow-shield.com and a person will answer. Tell us the assembly serial number or the report the problem is about and we can usually find it straight away.

Common questions

How do I record a test?

Tests tab, then the + in the top right. Pick the assembly, enter the readings, and save. Which fields appear depends on the assembly type: RP asks for a relief valve reading, DC does not. Pass or fail is derived from what you measured.

Where is the certificate?

Open a saved test from the Tests tab and tap Export PDF. That is the one-page certificate. The Export on the Tests list itself is a different thing: a spreadsheet of every test.

My reports say they are waiting to upload

They are safe on the phone and nothing is lost. Tap Upload now on the Home screen; if it cannot, the banner says why in plain words. Out of signal, they go up on their own when you are back.

I made a mistake on a report

Record a correction. The new report supersedes the old one and both stay on the record, which is what a purveyor expects of a compliance history.

What does the subscription cover?

Recording new tests. Five are free per workspace. Reading, exporting and printing reports you already have are never limited, subscribed or not.

How do I cancel?

More → Subscription → Change plan or cancel. That opens your Apple Account on iPhone, or Google Play subscriptions on Android: the subscription is billed and cancelled there.

Delete my account and data

More → Account → Delete account, inside the app. Without the app, email support@flow-shield.com from the address you sign in with and ask for the account to be deleted. Completed test records are kept after deletion because testing regulations require the testing company to retain them; everything else goes. The privacy policy sets out exactly what is kept and why.

Delete specific data without closing your account

To request deletion of specific FlowShield profile details, photos or customer records while keeping your account, email support@flow-shield.com from your account email and describe the records you want removed. Do not send your password. We may verify your identity and authority over the records before processing the request. Completed test records may be retained for the testing company's applicable compliance requirements, as explained in the privacy policy. We respond to privacy requests within 24 hours; where a record cannot be deleted, we explain the retention reason.

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